Privacy and Cookie Policy

Privacy Policy 1. Our Commitment to Privacy In its effort to protect the privacy of its clients and of its website users, Big Bill places great importance on controlling and managing the data shared on its website, whether for business or statistical purposes. Our company undertakes to rigorously respect the privacy of the personal and non-personal information that it collects, as set out in this privacy policy (hereafter referred to as the “Policy”). 2. Application of the Privacy Policy The Policy defines the way Big Bill collects, uses and protects the information voluntarily provided by its website users and automatically transmitted by their Internet servers. This Policy applies to the entire site as well as to the products offered by Big Bill. The Policy also explains how to change or update your personal information and how to contact Big Bill with any questions, suggestions or comments. Big Bill reserves the right, at any time, to change its Policy without prior notice. We recommend that you carefully read our Policy and consult it regularly. 3. Agreement with our Privacy Policy When you use or purchase a product online, Big Bill deems that you have agreed to the terms and conditions of this Policy. 4. Collection of Information Two types of information are collected on our website. 1. Personal Information For the purposes of this Policy, the term “personal information” refers to any information enabling the identification of a person. Any action related to a subscription or contact form requires the voluntary transmission of your personal information. When this information is needed to process your request, you will be advised to this effect. This information includes the following data collected by Big Bill: • First and last name • Street address • Email address • Telephone number NB this list is not exhaustive and may be changed without prior notice. • Non-Personal Information For the purposes of this policy, the term “non-personal information” refers to the anonymous information generally recorded by Internet servers, such as Internet Protocol address (IP address), date and time of access, as well as operating system and browser used. Our visitors’ demographic statistics (age group, country, language of correspondence, etc.) and browsing habits (pages viewed, number of visits, length of consultation, etc.) are also considered non-personal information. Big Bill primarily collects this type of information using cookies, or small data files that browsers install on a user’s hard drive when they first visit a website. 5. Use of Collected Information 1. Personal Information Contact Information The contact information voluntarily provided by the users of our website may be used for the following reasons: to send information about our company’s products; to contact them if necessary; to understand their needs; and to determine their satisfaction level using a survey. • Non-Personal Information Cookies The use of cookies allows Big Bill to compile statistics enabling it to analyze its website traffic. Our company uses Google Analytics web analysis to better understand the web behaviour of those who use our website We may use this data to improve our website’s structure. Google Analytics also allows us to determine our current or potential clients’ profiles with a view to improving our offer of products. To promote its products on the Internet, Big Bill uses Google Analytics services such as remarketing and the production of reports that indicate the demographics and interests of its website users. By using these services, our company authorizes Google Analytics to collect data on the browsing habits of users and on our website traffic using proprietary Google Analytics cookies and third-party DoubleClick cookies. Big Bill uses this information to show targeted advertisements (ads) based on data collected when users visit its website. In addition, third-party service providers, including Google, may show Big Bill advertisements on external websites. When Internet users have visited our website, remarketing services allow the said third party to display ads of our products on other websites that are accessed. The information provided by cookies is then used to present the user with relevant ads connected to our company. Statistics pertaining to the interests of our website users, for their part, are used to better target our online ads and to better define our clients and their needs. To collect anonymous information and produce statistical reports, Google Analytics may use cookies, but without identifying you personally. Any user can activate or deactivate the use of cookies by Google. To do so, visit You can also opt out of interest-based or demographically targeted ads on Google by consulting the Google Ads Preferences Manager. When you deactivate these settings, ads are not blocked. They continue to appear, but are generally no longer connected to your interests, your demographic data or the websites you have visited. 6. Disclosure of Your Information All information provided by users of our website, whether personal or non-personal, will be kept private. All Big Bill employees are required to comply with this Policy. Use of this data is reserved for Big Bill and for the partners and suppliers with whom it conducts business. Information will be provided to these parties only if Big Bill considers that this disclosure is required for the provision of its products. In addition, when you purchase products from Big Bill on its website, your contact information will be disclosed to the company responsible for delivering your merchandise. In no other case will the disclosure of your information to a third party be authorized. In the event that Big Bill needs to provide personal information to a party whose services are not used by Big Bill, you will be given prior written notification to this effect. Only your express consent can authorize such disclosure. 7. Third-Party Information Collection and Use Some non-personal information, as described in Section 4b, may be collected by a third party. To collect data on its users and their browsing habits, Big Bill uses statistics obtained from Google Analytics. When this information is used for the personal purposes of Big Bill, it is protected under this Policy. Google Analytics may, however, collect data for its own use. In this event, your data will be collected, used and protected in accordance with its own Privacy Policy. To view the Google Analytics Privacy Policy, visit 8. Protection of Your Information We make every reasonable effort to safeguard the security of the personal information provided by our website users. An in-house technician oversees the operation of our server as well as the forms used for our website. Furthermore, Big Bill has adopted appropriate security measures to protect its clients against the loss or unauthorized use of their personal information, including credit card data. 9. Withdrawal and Correction of Your Personal Information To withdraw your name from Big Bill email lists or to change personal information you have provided, please send us a request by email at 10. Questions or Comments Our company encourages you to send us information requests, suggestions or comments related to this Privacy Policy. We can be contacted by email at at any time, or by phone at 819 849-7994, Monday to Friday.

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.