Thank you for supporting the BIG BILL Brand!

 

BIG BILL Online Return Policy:

  • Return of goods must be completed within 30 days of receiving your order. All products that are returned must be accompanied by a Returned Authorization Number (RA#). All products that are returned must arrive in original condition (no damage, original labels, tags etc…).
  • Please login to your account to start the return process, or you can also apply for an RA# using the link above. Using the website is the fastest way to process a returns.  Alternatively, you can also email returns@bigbill.com to get an Return Authorization Number.
  • All shipping charges are the responsibility of the purchaser (if not approved by Big Bill).
  • Unfortunately, we are not set up to do exchanges at this time. Thank you for your understanding.
  • Once we receive your returns, we will process returns in approximately 5 business days. In order to avoid any delays please ensure to include the RA form with your return.
  • We always strive to have happy customers. Our return policy is in place to provide clear guidelines. We appreciate your business. For more information or questions concerning returns please contact the Returns Department at returns@bigbill.com
  • Can I cancel or make changes to my online order after it is placed? We process our orders very quickly to get your product to you as soon as possible. While we cannot make any changes to an order after it has been placed, we may be able to cancel an order within 1-2 hours of it being placed. If you need to cancel your order, we ask that you call our customer service team immediately at 1-888-333-4819.

 

Manufacture Defects:

Big Bill® will assume responsibility for garment that have manufacturing defects. In order to process a return for a defective item please email the following to returns@bigbill.com :

    • a photo of the defect
    • a photo of the interior neck label of the garment (displaying the cut number)
    • identify if the garment is in new condition. 

 

I purchased an item through another retailer, how can I proceed with a return?

  • We do not process returns purchased through distributors. Items should be returned to the retailer where the purchase was made. If you are having an issue making a return through a distributor, please contact our returns departement at returns@bigbill.com for additional support.

 

Distributor Returns:

  • All products that are returned must arrive in original condition (no damage, original labels, tags etc…).
  • 15% Restocking Fees apply on all returned garments
  • The distributor is responsible for return shipment.
  • We process returns in approximately 5-10 business days. In order to avoid any delays please ensure to include the RA form with your return. If the RA form is not included additional fees may apply.
  • Please email returns@bigbill.com to get your authorization number.
  • Blow out sales items, custom orders and customized garments are not returnable.