Thank you for supporting the BIG BILL Brand!


Questions about our return policy? Contact the returns department by email

All returns must be accompanied by a Return Authorization Form (RA#). All returns that are not accompanied by an RA form may be delayed.


Return policy for items purchased directly from our website::

  • Returned products must be in new condition with original tags attached. All returned products must be accompanied by a Return Authorization (RA) number. To obtain your RA number, please start your return request at the top of the page, or log into your account where you can also start a return.
  • If the website return does not work, please send an email to with the order details, identify the items you wish to return and the reason for the return. 
  • Shipping: all return shipping costs are the responsibility of the buyer.
  • Customer Responsibility: It is the customer's responsibility to inquire about our return policy.
  • Unfortunately, we are not set up to do exchanges at this time. Thank you for your understanding.

Please Note: We always strive for customer satisfaction. Our return policy has been put in place to provide clear guidelines, and expectations for each purchase. Thank you for choosing our brand. 


Manufacture Defects:

Clothing must be returned to the retailer where it was purchased. If this is not possible, please send an email to: 

Big Bill will assume responsibility for garments with manufacturing defects within a reasonable time of purchase. In order to process a return for a defective item, please email the following to :

  • A photo of the defect
  • A Photo of the inside neck label of the garment (showing the cut number), or please identify the cut number. 
  • For boots, the boot cut number is located on the interior tongue of the boot. Our boots have a 6 month warranty. 
  • Identify if the item is in new or used condition
  • Please include a receipt if possible, or identify where the purchase was made.


I purchased an item through another retailer, how can I proceed with a return?

  • We do not process returns purchased through distributors. Items must be returned to the retailer where the purchase was made. If you have a problem making a return through a distributor, please contact our returns department at for further assistance.


Distributor Returns:

  • Please email to obtain your authorization number. Please provide as much detail as possible. Please include your account number, order number (PO#), style, size/span/length/demension, color, quantity, invoice number and reason for return. 
  • All returned products must arrive in their original condition (no damage, no customization, original tags, etc...).
  • A 15% restocking fee applies to all returned garments.
  • The distributor is responsible for shipping the return.
  • We process returns within approximately 5-10 business days. To avoid delays, please make sure to include the RA form with your return. If the RA form is not included, your credit may be delayed. 
  • Sale items, custom orders and personalized clothing cannot be returned, they are final sale.