Easy Returns

Questions about our return policy? 

Please email returns@bigbill.com with return requests or questions. 

I purchased an item through another retailer, how can I proceed with a return?

We do not process returns purchased through distributors. Items must be returned to the retailer where the purchase was made. If you have a problem making a return through a distributor, please contact our returns department at returns@bigbill.com for further assistance.
How to send in your return with the packing slip for orders placed on www.bigbill.com 
  1. Select the items and reason for the return, on the packing Slip.
  2. Pack your item(s), including the Packing Slip, in the box and affix the prepaid Canada Post label to the return package.
  3. Drop off your return at any Canada Post Store in Canada. 
  4. Returns take us 7-14 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account depending on your financial institution.
  5. 30 day returns & prepaid label. If you do not have the prepaid label provided in the shipment, please email returns@bigbill.com to get a new one via email.
How to send in your return, if you lost your packing slip  for orders placed on www.bigbill.com 
  1.  Contact the returns department at returns@bigbill.com to request a new prepaid return label.

  2. Pack your item(s), including the Return Authorization (RA) number, in the box and affix the prepaid Canada Post label to the return package.

  3. Drop off your return at any Canada Post Store in Canada. 

  4. Returns take us 7-14 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account depending on your financial institution.
How to send in your return, if you lost your prepaid return label for orders placed on www.bigbill.com
  1. Contact the return department at returns@bigbill.com to request a new prepaid return label. 
    Make sure to specify your order# as well as the email address used when placing the order in your email. If you order is eligible for return, we will provide you with the necessary to obtain a new prepaid return label.

  2. Pack your item(s), including the Packing Slip, in the box and affix the prepaid return label obtained at step 1 to the return package.

  3. Drop off your return at any Canada Post Store in Canada.

  4. Returns take us 7-14 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account depending on your financial institution.
Policy  for orders placed on www.bigbill.com 

We will accept returns within 30 days for a full refund. Please feel free to reach out to our customer service team if you have any concerns around getting your return product back to us, we will be happy to help. If the website return does not work, please send an email to returns@bigbill.com with the order details, identify the items you wish to return and the reason for the return. Unfortunately, we are not set up to do exchanges at this time. Thank you for your understanding.

On orders under 50$, the shipping cost is not refunded if returned. 
 
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund.

For hygiene reasons, underwear and socks are non-returnable and cannot be exchanged.
 
Please Note: We always strive for customer satisfaction. Our return policy has been put in place to provide clear guidelines, and expectations for each purchase. Thank you for choosing our brand.
Conditions
  • Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

  • Cleanliness: Items must be free from animal hair, stains, and any other marks. Returns of items that do not meet this cleanliness standard will not be accepted.

  • All returned products must be accompanied by the packing slip. Or if you lost the packing slip you need a Return Authorization (RA) number. To obtain your RA number, please start your return request at the top of the page, or log into your account where you can also start a return.
Refunds

Returns do take us 7-14 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. 
Manufacturing Defects

Clothing must be returned to the retailer where it was purchased. If this is not possible, please send an email to: returns@bigbill.com 
 
Big Bill will assume responsibility for garments with manufacturing defects within a reasonable time of purchase. In order to process a return for a defective item, please email the following to returns@bigbill.com :

  • A photo of the defect item.

  • A Photo of the inside neck label of the garment (showing the cut number), or please identify the cut number. 

  • For boots, the boot cut number is located on the interior tongue of the boot. Our boots have a 6 month warranty. 

  • Identify if the item is in new or used condition.

  • Please include a receipt if possible or identify where the purchase was made.
Exceptions

Holiday return
During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.

Promotion return
Offers are subject to adjustment due to returns. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund of credit.

Discounts and Promotions
All discounts, promotions, offers, and coupons are valid exclusively during the promotional period. If a customer places an order outside of this period for any reason, the regular price will apply. We do not offer price matching for items purchased during a promotion, and exchanges are not available. Please refer to section Refunds of our return policy for information on refunds. 
Distributor Returns
  • Please email returns@bigbill.com to obtain your authorization number. Please provide as much detail as possible. Please include your account number, order number (PO#), style, size/span/length/dimension, color, quantity, invoice number and reason for return. 

  • All returned products must arrive in their original condition (no damage, no customization, original tags, etc...).

  • A 15% restocking fee applies to all returned garments. For bulk returns, a 25% restocking fee applies.

  • The distributor is responsible for shipping the return.

  • We process returns within approximately 7-14 business days. To avoid delays, please make sure to include the RA form with your return. If the RA form is not included, your credit may be delayed. 

  • Sale items, custom orders and personalized clothing cannot be returned, they are final sale.